NON-WOOD BAT LIMITED WARRANTY
OTHER PRODUCT WARRANTIES
WOODS BATS AND SLOW PITCH SOFTBALL BATS
RETURN INSTRUCTIONS
NON-WOOD BAT LIMITED WARRANTY
Mattingly Hitting Products, Inc. (“Mattingly Baseball”) has a one-year, limited non-wood bat warranty which covers one time from date of purchase replacement of non-wood bats where a manufacturing defect results, in normal field usage, in severe denting, breaking, detachment of end cap, or broken knob. This warranty does not cover bats that have been abused, altered in any way or mistreated; bats that have been used in a commercial batting cage, bats purchased from non-authorized Mattingly Baseball dealers or individuals; bats that have been used in temperatures under 60 degrees F.; bats purchased at auction, or on auction websites; used bats purchased from re-sellers; grip replacement; graphics, paint, decals or stickers. The bat must have been used for the purpose on the bat; i.e., Softball bats for softball, Tee Ball bats for tee ball, Youth bats for youth baseball, etc. Proper care must have taken with the bats. Hitting metal cleats, rocks, or anything other than a leather ball can damage your bat and will void your warranty.
Any physical alteration of a Mattingly Baseball bat voids the warranty and potentially violates Mattingly Baseball’s intellectual property rights. Anyone who alters a bat, and any player who knowingly uses an altered bat, will be held liable for any injuries or damages that result from its use. All major sanctioning organizations ban the use of altered equipment in competition, and Mattingly Baseball supports this position. Altering a bat or any other equipment to gain an unfair advantage is cheating, voids the warranty, and in our opinion violates the spirit of competition that makes baseball and softball such an integral part of our communities.
OTHER PRODUCT WARRANTIES
Mattingly Baseball has a 30 day, limited warranty on all non-bat products which covers one time from date of purchase replacement of product with a manufacturing defect. This warranty does not cover products that have been abused, altered in any way or mistreated; that have been purchased from non-authorized Mattingly Baseball dealers or individuals; products purchased at auction, or on auction websites; used products purchased from re-sellers. Proper care must have taken with the products. Any physical alteration of a Mattingly Baseball product voids the warranty.
WOODS BATS AND SLOW PITCH SOFTBALL BATS
Mattingly Baseball does not provide any warranty on wood bats or Slow Pitch Softball bats.
RETURN INSTRUCTIONS
The Warranty Return procedure is designed to service consumers residing in the United States. For individuals residing outside of the United States please return your non-wood bat along with the proof of purchase to the dealer from which it was purchased.
Step 1: Please email Mattingly Baseball Customer Care at customer.service@mattinglybaseball.com. To return a Mattingly Baseball bat or product, the original bat or product must have been purchased within one year from an authorized dealer, and must be accompanied by a valid proof of purchase*.
Step 2: A Return Authorization form will be emailed to you. Please fill out the form completely and include the Return Authorization number (RA#-Provided by Customer Care).
PLEASE DO NOT ATTEMPT TO RETURN THE BAT UNTIL A RETURN AUTHORIZATION NUMBER HAS BEEN RECEIVED.
Step 3: Ship the bat and Proof of Purchase with the Return Authorization Form. Postage and all shipping (and insurance costs, if desired) shall paid by the customer. Shipping instructions will be on the Return Authorization Form.
Step 4: If Mattingly Baseball agrees that the bat or product is defective and covered under the warranty, we will send out a repaired or replacement bat within three business days of receiving the returned bat or product. Return shipment will be via 2-day delivery.
*Please note: You must save your original receipt from your authorized Mattingly Baseball dealer as proof of purchase. It is required to return bat. Third party receipts, such as PayPal, Paypoint, etc. will not be accepted. Products returned without proof of purchase may not be warranted.
Warranty Limitation and Exclusion. It is hereby agreed that the liability of Mattingly Baseball shall be limited to the repair or replacement of the nonconforming product as provided above. Use of baseball bats is inherently dangerous and Mattingly Baseball and its employees, officers, directors and suppliers shall not be liable for any other damages, direct, indirect or consequential. Mattingly Baseball will have no liability whatsoever if the product has been subjected to any abuse, misuse, negligence or accident on the part of Purchaser.
Disclaimer of Unstated Warranties. THE WARRANTY PRINTED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THE PRODUCTS AND EXCEPT TO THE EXTENT PROVIDED ABOVE, ALL BATS AND PRODUCTS ARE PROVIDED “AS IS” WITH ALL FAULTS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Limitation of Liability. IT IS UNDERSTOOD AND AGREED THAT MATTINGLY BASEBALL’S LIABILITY WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF THE PURCHASE PRICE PAID BY PURCHASER AND UNDER NO CIRCUMSTANCES SHALL MATTINGLY BASEBALL BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES. THE PRICE STATED FOR THIS PRODUCT IS A CONSIDERATION IN LIMITING MATTINGLY BASEBALL’S LIABILITY.
Mattingly Baseball reserves the right to refuse warranty service to any person who our Warranty Department deems as abusing our products or warranty policy.
